Thanks Groupon....for nothing.

So Groupon had the Midsummer mystery deal where you spend $10 and the randomly send you something worth at least that amount. It could be anything from a DVD, metal pink flamingo to a TV. So we decided to take the gamble and purchase 1 for the entertainment value not expecting much in return. We order it on August 27th. At the same time like 5 minuets later than our order a coworker of mine order one and received several weeks later a Iron Man 2 blu-ray DVD, not bad for a $10 gamble).
On September 8th we received an email from Groupon saying  out order has finally shipped. What did we get you may ask? To this day nothing. The tracking says it has never left their warehouse.

Hi Josh,

Your recent purchase is on its way! When you get your package, hold it to your ear and you'll hear the gentle roar of our staff cheering its arrival.

Your order number is 19********

Shipping Summary:

Goods Midsummer Mystery (x1) Shipped via UPS Tracking Number: 1Z8768*********

Hi Josh, I can't apologize enough for the delay in delivery of your product. Of course, this is not the experience we want you to have when using Groupon. Unfortunately, we do not have access to additional tracking information. At this point, I can no longer guarantee the shipment of your item, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Obviously, this is not the outcome we had hoped for. Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit. Although we can no longer provide any further updates on your order's status, there is a chance that you may still receive your item. If you do receive your order, you're welcome to keep it, free of charge. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else. Regards, Yogeshwaran VP Groupon Customer Support My response: Hello, I'm extremely disappointed that you gave me a refund.  I never asked for a refund I just wanted the mystery Groupon.  You should be able to send me something it was a random mystery item.  Why is it my coworker orders one he exact same time and she receives hers quickly and I still don't have anything?   Thank you, Josh And this is what I got back.  Hi Josh, Sorry for any trouble. According to the Fine Print for this deal, your item should be delivered within 2 1/2 weeks of the purchase date. Unfortunately, we do not have access to additional tracking information. At this point, I can no longer guarantee the shipment of your item, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Although we can no longer provide any further updates on your order's status, there is a chance that you may still receive your item. If you do receive your order, you're welcome to keep it, free of charge. Again, I'm truly sorry for the trouble. Please let me know if I can help with anything else. Regards, Yogeshwaran VP Groupon Customer Support

I contacted their CS department on Sept 18th asking for an update as the tracking showing it hasn't moved. I got this back on the 19th at 2:53 AM. 

Hi Josh,

I'm so sorry for the trouble. Unfortunately, we do not have access to additional tracking information and we can no longer guarantee the timely arrival of your product. We are still working with the business to resolve any further issues, but at this point we are unable to provide a time frame for the arrival of your shipment. Because we do not have any more specific information, we want to give you the option to cancel your order at this time.

If you prefer not to wait any longer, I'd be happy to issue a refund to your Groupon account to be used for future purchases, or to your original form of payment. Please specify which you prefer.

If you wish to wait for the product, you are certainly welcome to do so. Of course, if at any point you decide you would prefer a refund, please let us know and we'll be happy to assist you.

Thank you for your patience, and I sincerely apologize for any difficulty you may have experienced. If you need anything further, please don't hesitate to let me know.

Regards,

Yogeshwaran VP
Groupon Customer Support

We decided to wait it out. 

October 21st I emailed CS again asking where it was. 

Good Morning,

Someone on you Twitter account suggested I contact you to check on the shipping statuses of my mystery Groupon.  I was given tracking information on September 8th
1Z876461YW21340785

Please let me know any new information.  

This is what I got back @ 2:02 AM. 

Hi Josh,

I can't apologize enough for the delay in delivery of your product. Of course, this is not the experience we want you to have when using Groupon.

Unfortunately, we do not have access to additional tracking information. At this point, I can no longer guarantee the shipment of your item, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Obviously, this is not the outcome we had hoped for. Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit. Although we can no longer provide any further updates on your order's status, there is a chance that you may still receive your item. If you do receive your order, you're welcome to keep it, free of charge.

Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.

Regards,

Yogeshwaran VP
Groupon Customer Support

Hello,

I'm extremely disappointed that you gave me a refund.  I never asked for a refund I just wanted the mystery Groupon.  You should be able to send me something it was a random mystery item.  Why is it my coworker orders one he exact same time and she receives hers quickly and I still don't have anything?  

Thank you,

Josh

Hi Josh,

Sorry for any trouble.

According to the Fine Print for this deal, your item should be delivered within 2 1/2 weeks of the purchase date. Unfortunately, we do not have access to additional tracking information. At this point, I can no longer guarantee the shipment of your item, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Although we can no longer provide any further updates on your order's status, there is a chance that you may still receive your item. If you do receive your order, you're welcome to keep it, free of charge.

Again, I'm truly sorry for the trouble. Please let me know if I can help with anything else.

Regards,
Yogeshwaran VP
Groupon Customer Support

I just don't know what they can't send something, anything from a warehouse or dig through someones desk as the corporate offices and toss it in a box and slap some stamps on it. Needless to say that something that was supposed to be fun turned out to be disappointing.